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Return to shopYour trust matters to us. If you experience any issues, our refund policy is designed to protect you.
Processing Time:
Refunds are issued within 14 business days of approval. If delays occur, our support team will step in and assist right away.
Secure Transactions:
All refunds are safely processed via PayPal. For more details on payments, refer to our Billing Terms.
Eligibility:
After inspecting your returned item, we’ll notify you by email if it qualifies. Approved refunds go back to your original payment method.
Refund Delays:
If you haven’t seen your refund yet, check with your bank or card provider. If the delay continues, reach out to us for help.
Sale Items:
Discounted products are not refundable—only full-priced items are eligible.
Exchanges:
We only exchange defective or damaged goods. Contact us at support@nicevy.com to start an exchange.